Aftercare Support

Our range of smart home maintenance contracts are designed to give you the peace of mind you need. Trusting us to look after your equipment means you can rest assured that it is always in tip top condition, reducing the chance of anything going wrong and increasing the lifespan and efficiency of your system.

Avoid Disruption

Reduce the likelihood of system or equipment failure

Reduce Your Bills

Increase the lifespan of your system and use less energy

Be Green

Your system will operate more efficiently and use less energy

WHAT LEVELS OF SERVICE DO WE OFFER?

From automated lighting, networking, CCTV and security to home cinema, heating control, electric blinds and whole home AV, we understand that every home is different. Which is why our support contracts are tailored to your property. Before agreeing to take over a contract we will carry out a full service for an agreed one off price (dependent on the size of the system). This allows us to survey the system and produce a report listing all the equipment and highlighing any issues. After that, we'll ask you to choose from one of the following plans:

Annual service at the end of each year

2 callouts per year

We’ll get to you within 3 working days

Telephone Support:
9am – 5pm Monday – Friday*

Remote system monitoring

Temporary hardware in case of faults

4% discount on parts

Annual service at the end of each year

5 callouts per year

We’ll get to you within 2 working days

Telephone Support:
9am – 5pm Monday – Friday*

Remote system monitoring

Temporary hardware within 7 days**

8% discount on parts

Annual service at the end of each year

Unlimited callouts per year

We’ll get to you within 1 working days

Telephone Support:
8am – 9pm Monday – Friday*

Remote system monitoring

Temporary hardware within 48 hours**

12% discount on parts

* Excluding Bank Holidays and National Holidays.
** Subject to availability. A suitable alternative may be offered if necessary.